How long is your processing times?
- Our current turnaround time can be found at the top of our main page.
Can I cancel my order?
- No. All our products are handmade from scratch with a lot of time and care. Please be sure of your order and time by which you may need it prior to ordering.
Can I return my order?
- We have a very strict return policy due to the nature of the products. Please contact us within 3 days of receiving your order.
Where do you ship from?
- We ship out all our orders from Pharr TX, USA.
Do you ship worldwide?
- Yes, we love international customers! However, we ask that all international buyers know about any extra customs fees that may need to be paid on their behalf as well as prohibited products in their country, as we are not responsible for any such issues :(
How long does it take to receive my order?
- Once your order is shipped, you should receive a notification along with your tracking number. All orders are shipped through USPS. Orders within the USA should take anywhere from 2-7 days to arrive, holiday shipping times may vary, check USPS for more details.
International orders should take anywhere from 14-30 days, holiday shipping times may vary, check USPS for more details.
Are all your products Vegan?
- All Sugar Milk Co. branded products are 100% Vegan :)
Other brands that our website may carry are either 100% Vegan or 100% Vegetarian, the only difference is the use of 'Beeswax' or 'Honey' in products labeled 100% Vegetarian.
Reviews and PR?
- Thank you so much for your interest in reviewing our products <3 At the moment we aren't looking for any PR or Marketing, as we are a very small and handmade company, we unfortunately cannot give away too many products for reviews :(
Do you wholesale your products?
- Yes, we wholesale the majority of our products. For more information please email us at email@example.com